Company Logo

Privacy Policy

SGS & Company is committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect your data when you engage with our services.

Introduction

SGS & Company (we us, our, or the Company) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or engage with our chemical supply services.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not access our website or use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Personal information may include:

1.2 Business Information

For B2B transactions, we collect business-related information including:

1.3 Technical Information

When you visit our website, we automatically collect certain technical information:

1.4 Communication Records

We maintain records of:

1.5 Safety and Compliance Information

For regulatory compliance and safety purposes, we may collect:

2. How We Use Your Information

2.1 Order Fulfillment

We use your information to:

2.2 Customer Service

Your information helps us:

2.3 Business Relationship Management

We use information to:

2.4 Communication and Marketing

With your consent, we may use your information to:

You can opt-out of marketing communications at any time.

2.5 Legal and Regulatory Compliance

We process information to:

2.6 Business Operations and Improvement

Information is used to:

3. Legal Basis for Processing (Applicable Law Compliance)

Under Indian data protection laws and regulations, we process your personal information based on:

3.1 Contractual Necessity

Processing is necessary to fulfill our contract with you (order fulfillment, delivery, customer service).

3.2 Legitimate Business Interests

We have legitimate interests in processing data for business operations, fraud prevention, and service improvement, provided these interests don't override your privacy rights.

3.3 Legal Obligations

Processing is required to comply with Indian laws including GST regulations, tax laws, chemical safety regulations, and other applicable legal requirements.

3.4 Consent

For marketing communications and optional data collection, we rely on your explicit consent, which you can withdraw at any time.

4. How We Share Your Information

4.1 Service Providers

All service providers are contractually obligated to maintain confidentiality and use information only for specified purposes.

We share information with trusted third-party service providers who assist us:

4.2 Manufacturers and Suppliers

We may share relevant information with:

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to this Privacy Policy.

4.4 Legal Requirements

We may disclose information when required to:

4.5 With Your Consent

We may share information with third parties when you provide explicit consent for specific purposes.

4.6 What We DON'T Do

We do NOT:

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

5.2 Payment Security

Payment information is processed through PCI-DSS compliant payment gateways. We do not store complete credit card numbers or sensitive payment credentials on our servers.

5.3 Physical Security

Our Vadodara facility maintains:

5.4 Data Breach Protocol

In the unlikely event of a data breach:

5.5 Your Responsibility

You are responsible for:

6. Data Retention

6.1 Retention Periods

We retain your information for as long as necessary to:

6.2 Inactive Accounts

Information for inactive accounts (no transactions for 3+ years) may be archived or anonymized.

6.3 Deletion Requests

Upon valid deletion requests (subject to legal retention requirements), we will:

7. Your Privacy Rights

7.1 Access Rights

You have the right to:

To exercise: Contact us at sales@sgscompany.in with your request.

7.2 Correction Rights

You can:

7.3 Deletion Rights

You may request deletion of your personal information, subject to:

7.4 Opt-Out Rights

You can opt-out of:

Note: You cannot opt-out of transactional communications (order confirmations, delivery updates) essential to our service.

7.5 Restriction Rights

You may request restriction of processing when:

7.6 Objection Rights

You can object to processing based on legitimate interests or for direct marketing purposes.

7.7 Portability Rights

You can request transfer of your data to another service provider in a machine-readable format, where technically feasible.

7.8 Withdrawal of Consent

Where processing is based on consent, you can withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7.9 Complaint Rights

If you believe your privacy rights have been violated, you may:

7.10 Response Timeline

We will respond to privacy rights requests within 30 days. Complex requests may require up to 45 days with notification of the extension.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember information about your visit.

8.2 Types of Cookies We Use

We DO NOT use:

8.3 Managing Cookies

You can control cookies through:

Note: Blocking essential cookies may affect website functionality.

8.4 Do Not Track

Currently, our website does not respond to "Do Not Track" browser signals, as there is no industry standard for compliance.

9. Third-Party Links and Services

9.1 External Links

Our website may contain links to third-party websites (manufacturer sites, industry resources, partner portals). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

9.2 Third-Party Services

When you interact with third-party services through our website (payment gateways, logistics tracking), their privacy policies apply to information they collect.

9.3 Social Media

If our website includes social media features (share buttons, embedded content), these features may collect information about your interaction. Your use of social media features is governed by the privacy policies of the respective social media companies.

10. Children's Privacy

SGS & Company's services are designed for business-to-business (B2B) transactions. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from minors, we will take steps to delete such information.

11. International Data Transfers

11.1 Data Location

Your information is primarily stored and processed in India. Some service providers may process data in other jurisdictions.

11.2 Cross-Border Transfers

When information is transferred outside India, we ensure:

11.3 Indian Clients

For clients based in India, your data remains primarily within Indian jurisdiction unless you've authorized international transfers or they're necessary for service delivery.

12. Updates to This Privacy Policy

12.1 Policy Changes

We may update this Privacy Policy periodically to reflect:

12.2 Notification of Changes

We will notify you of material changes by:

12.3 Continued Use

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy. If you disagree with changes, please discontinue use and contact us regarding your account.

13. Contact Information

13.1 Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

13.2 Response Time

We will respond to privacy-related inquiries within 30 days of receipt.

13.3 Exercising Your Rights

To exercise any privacy rights outlined in Section 7, please submit a written request to the above contact information. We may require verification of your identity before processing requests.

14. Specific Information for Different User Types

14.1 Website Visitors

If you simply browse our website without submitting forms:

14.2 Inquiry Submitters

When you submit inquiries or quotation requests:

14.3 Active Clients

For ongoing business relationships:

14.4 Former Clients

For closed accounts:

15. Security Incidents and Breach Notification

15.1 Our Commitment

We take data security seriously and continuously monitor for potential threats.

15.2 In Case of Breach

If a data breach occurs that may affect you:

15.3 What You Should Do

If you suspect unauthorized access to your information:

16. Special Categories of Data

We generally do not collect sensitive personal information (race, religion, health, biometric data, etc.). If such information is ever required for specific business purposes, we will:

17. Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects you. All business decisions (credit approval, order acceptance, pricing) involve human review and judgment.

18. Your Consent

By using our services, you consent to:

You may withdraw consent at any time by contacting us, subject to legal and contractual obligations.

19. Accountability

SGS & Company is committed to privacy accountability:

Additional Information

Related Policies

Helpful Resources

Effective Date: December 2025

Last Reviewed: December 2025

Version: 1.0

SGS & Company

Protecting Your Privacy, Delivering Quality Since 2016

Whatsapp